Can my Hermes parcel be collected
You can drop off your parcels at your nearest drop off location or your friendly local courier can collect them from you..
How do I send a Hermes parcel
Sending your parcels with Hermes is QUICK and EASY.Fill in the basics. … Choose your delivery service. … Fill in your parcel details. … Let us know where it’s going. … Pay and print your parcel.
How long does a Hermes parcel take to be delivered
Please allow 14 days from the time you handed over your item for return. It can sometimes take a while for the retailer or seller to confirm they’ve received your parcel.
Is there a Hermes live chat
Domestic – UK to UK If you have a question regarding a domestic order, you’ll need to speak to our specialised team. They are available on live chat 8am – 6pm Monday to Saturday.
Can you track where your Hermes driver is
All our services are fully trackable. Drivers with a handheld terminal will immediately make a collection scan, but other parcels may not show as collected until they are received into the depot. … To track your parcel, you need to use your myHermes order number.
Who is responsible if a parcel goes missing
When a parcel goes missing, it’s logical to think the courier company is liable. However, it’s actually the retailer who is responsible for compensating you. While it’s a good idea to contact the courier first, if the parcel is truly lost, you’ll need to take it up with the retailer.
Is Hermes Parcel Return free
If your return is free, you can take your item to any ParcelShop with a Print In-store device without booking online first. Simply select your retailer, enter your return information, print your label and hand the parcel to a member of store staff.
What if a parcel goes missing
If you’ve dispatched a parcel that is late or lost, you will usually be entitled to compensation under CRA, covering at least the cost of the delivery. “Contact the delivery company to claim this, and consider whether you’ve paid for insurance or if additional cover was included, such as recorded delivery.
What does two day delivery mean Hermes
It means your parcel is on its way to your local courier.
How do I contact Hermes courier
We have a dedicated phone line to our UK contact centre for customers sending parcels via Hermes: 0330 808 5456. Lines are open 8.30am-4pm Monday to Friday and 8.30am-2pm Saturday.
What do I do if my Hermes parcel is not collected
If a Hermes collection fails, they offer three collection attempts as standard; if your collection fails you do not need to rebook. They will automatically re-attempt the next day.
What are my rights if a parcel is not delivered
Under the Consumer Rights Act, you can ask the seller to deliver the item again if the item wasn’t delivered either: by an agreed date. within a reasonable time – usually within 30 days.
What happens if my parcel is not delivered
If your item fails to show, they should chase the delivery company to find out what’s happened. If you are advised that the item is ‘lost’, the retailer is legally responsible for either re-arranging delivery or giving you a full refund. Get in touch with the retailer and request a replacement or your money back.
Why can’t I track my parcel Hermes
You may have information from your sender telling you that your parcel is dispatched, but it can take a few days for us to receive the parcel. If there’s no tracking information this just means we’re waiting to receive it. To find out where it is and when it’ll reach us you’ll need to contact the sender.
Who can I report Hermes to
HERMES COMPLAINTS Give the company’s customer service representatives a call at 0330 333 6556 or send them an email at email@example.com. They will typically address the complaint within the same working day.
What is maximum size for Hermes parcel
120cmHere at Hermes, we can handle parcels with a maximum weight of 15kg, maximum length of 120cm and with a combined length and circumference of no more than 245cm as standard.
How do I find out where my Hermes parcel is
You can track a parcel you’re returning in the same way as one you’re receiving. All you need to do is enter the 16 character parcel tracking code into the tracker. If you’re returning a parcel using a Print In-Store device, make a note of the long number underneath the printed label and enter it in the box above.
Does Hermes give you a time slot
Just book before 10pm and a courier will collect your parcel the next day, between 8am and 8pm – you’ll receive a 2-hour time slot on the day.
What do Hermes tracking numbers look like
The Hermesworld tracking number format is usually 16 digits. (While the tracking number format of Hermes Germany is usually 14 digits.) Hermesworld, headquartered in Germany, is a multinational group providing all-around supply chain solutions.
What time do Hermes deliver to
Collections and deliveries are made by myHermes between 8am and 8pm, Monday to Saturday. Please note that this excludes bank holidays.
How do I speak to a human at Hermes
The company is pretty cagey about giving out its customer service helpdesk phone number, which we think is a bad way for it to conduct its business, but the number you need is 0330 808 5456. Initially the call is handled by an automated system, but you should get the option to talk to someone during the process.