What happens if Hermes Cannot deliver 3 times
If we are unable to deliver your Parcel to the Address, we will make two further attempts to deliver it (the “Further Attempts”).
If we’re still unable to deliver your Parcel, we will return it to the sender’s address provided by you with the Parcel..
Does Hermes charge for redeliver
But Hermes is reassuring customers that it would never ask for payment for redelivery. A spokesperson said: “We’re aware of an ongoing SMS phishing attempt claiming to be Hermes. We would never ask for payment for redelivery and advise our customers to be vigilant.”
Is Hermes the worst delivery company
For in the latest independent survey I’ve seen (of 9,000 users), out of all the nationwide delivery firms in the UK, Hermes came 14th out of the 17 ‘best and worst’ listed.
How late can Hermes deliver
Collections and deliveries are made by myHermes between 8am and 8pm, Monday to Saturday. Please note that this excludes bank holidays.
Can I track my Hermes driver
All our services are fully trackable. Drivers with a handheld terminal will immediately make a collection scan, but other parcels may not show as collected until they are received into the depot. … To track your parcel, you need to use your myHermes order number.
Does Hermes give you a time slot
Just book before 10pm and a courier will collect your parcel the next day, between 8am and 8pm – you’ll receive a 2-hour time slot on the day.
Which is cheaper Royal Mail or Hermes
As a popular courier service, Hermes delivery costs are fairly straightforward and just like Royal Mail, they tend to be more cost-effective for businesses sending lighter weight packages.
Is Hermes a reliable courier
I find Hermes to be a reliable courier Most the drivers are very helpful and friendly. Obviously, occasionally there is the odd drive who’s not as conscientious as the others.
What if Hermes can’t deliver
If you’re unable to be in for the next delivery attempt then don’t worry, you can divert your parcel at any point in the delivery journey. For ParcelShop deliveries, you’ll receive a text message or email when your parcel’s ready to collect.
How do I contact Hermes if my parcel is not delivered
We have a dedicated phone line to our UK contact centre for customers sending parcels via Hermes: 0330 808 5456. Lines are open 8.30am-4pm Monday to Friday and 8.30am-2pm Saturday.
Do Hermes deliver at 9pm
Couriers can work up until 9pm at the moment. Was your parcel delivered last night?
How do I complain about Hermes UK
HERMES COMPLAINTS Give the company’s customer service representatives a call at 0330 333 6556 or send them an email at firstname.lastname@example.org. They will typically address the complaint within the same working day.
How do I speak to a real person at Hermes
Calling Hermes. Reach customer service by calling 0330 808 5456. Follow the automated menu system and enter any account or parcel information. Once you get to speak with a customer service representative, you may need to present your package’s tracking number and your Hermes account details to verify your identity.
What to do if my Hermes parcel is late
In the event that the delivery of your parcel is delayed, updates within the Hermes Mobile App will let you know about any holdups. If you would like to enquire further into a delay, please contact the retailer.
Can you get compensation for late delivery
By law, an item ONLY needs to be delivered within 30 days to be seen as delivered on time. In rare circumstances, you may be able to claim compensation if you’ve lost out because of a delayed delivery within that time period. But this is only if you’ve had to take extra time off work to be home for the redelivery.