Does Hermes deliver on Sunday
We deliver on Sundays, Mondays – every day of the week.
You can send, receive and return your parcel using our couriers, ParcelShops and Lockers: Our network of couriers work 7 days a week – so if you’re expecting a weekend delivery, they’ll bring it to your door..
How long does a Hermes parcel take to be delivered
Please allow 14 days from the time you handed over your item for return. It can sometimes take a while for the retailer or seller to confirm they’ve received your parcel.
Why is Hermes returning my parcel
It may be a case of the Hermes delivery person misclicking something and they are still intending to deliver to you. … I was waiting for two separate packages being delivered by Hermes last week and kept getting the notification your parcel is out for delivery then there being no sign of it.
Do Hermes contact you before delivery
To find out where it is and when it’ll reach us you’ll need to contact the sender. This means that we’ve received your parcel from your sender. We’ll deliver your parcel within the agreed time, depending on the service chosen by the sender this will be; next day, 48 hours or 3 to 5 days.
Can Hermes pick up my parcel
You can drop off your parcels at your nearest drop off location or your friendly local courier can collect them from you.
What happens if Hermes Cannot deliver after 3
If we are unable to deliver your Parcel to the Address, we will make two further attempts to deliver it (the “Further Attempts”). If we’re still unable to deliver your Parcel, we will return it to the sender’s address provided by you with the Parcel.
How do I complain about Hermes UK
HERMES COMPLAINTS Give the company’s customer service representatives a call at 0330 333 6556 or send them an email at email@example.com. They will typically address the complaint within the same working day.
How do I track a parcel from Hermes
You can track your returned parcel by following the tracking link that you’ll see in the email confirming your return. But if you didn’t receive or can’t find this email, no problem – just use your ParcelShop receipt number or your 16-digit tracking number here.
How do I speak to a human at Hermes 2020
We have a dedicated phone line to our UK contact centre for customers sending parcels via Hermes: 0330 808 5456. Lines are open 8.30am-4pm Monday to Friday and 8.30am-2pm Saturday.
Is Hermes the worst delivery company
For in the latest independent survey I’ve seen (of 9,000 users), out of all the nationwide delivery firms in the UK, Hermes came 14th out of the 17 ‘best and worst’ listed.
How do I get a refund from Hermes
You can cancel your order before 10pm on the day you made the booking. The refund will be back in your account in 3 to 5 working days. If you need to cancel your order after 10pm on the day you booked, you can get help to complete your refund from our customer service team.
Does Hermes give you a time slot
Just book before 10pm and a courier will collect your parcel the next day, between 8am and 8pm – you’ll receive a 2-hour time slot on the day.
When Hermes says on its way
When your parcel is on its way back to the retailer you’ll see the message ‘On its way back to the retailer’ as your final tracking point. From this point, you’ll know that we’ve handed your parcel back to your retailer, they’ll notify you either when they receive the parcel, or when the refund is complete.
Can I track my parcel without tracking number
Can I track a parcel without a tracking number? … You can only track an item if you’ve bought a service that includes a tracking or reference number. If not, you can’t use proof of postage to track your item.
Does Hermes have live chat
Domestic – UK to UK If you have a question regarding a domestic order, you’ll need to speak to our specialised team. They are available on live chat 8am – 6pm Monday to Saturday.
What time do Hermes deliver till
What are myHermes’ delivery times? Collections and deliveries are made by myHermes between 8am and 8pm, Monday to Saturday.
How do I speak to a real person at Hermes
Calling Hermes. Reach customer service by calling 0330 808 5456. Follow the automated menu system and enter any account or parcel information. Once you get to speak with a customer service representative, you may need to present your package’s tracking number and your Hermes account details to verify your identity.
What happens if Hermes lost my parcel
The quickest way for you to make a claim is to contact our dedicated Customer Services Team who will carry out a thorough investigation. Your enquiry should be made by the person who sent the parcel to ensure we can deal with it as effectively as possible.