Asked By: Peter Ross Date: created: Dec 03 2020

Does Hermes deliver on Sunday

Answered By: Lawrence Foster Date: created: Dec 04 2020

We deliver on Sundays, Mondays – every day of the week.

You can send, receive and return your parcel using our couriers, ParcelShops and Lockers: Our network of couriers work 7 days a week – so if you’re expecting a weekend delivery, they’ll bring it to your door..

Asked By: Xavier Allen Date: created: Nov 24 2020

How long does a Hermes parcel take to be delivered

Answered By: Ian Roberts Date: created: Nov 26 2020

Please allow 14 days from the time you handed over your item for return. It can sometimes take a while for the retailer or seller to confirm they’ve received your parcel.

Asked By: Oswald Long Date: created: Oct 28 2021

Why is Hermes returning my parcel

Answered By: Joshua Green Date: created: Oct 29 2021

It may be a case of the Hermes delivery person misclicking something and they are still intending to deliver to you. … I was waiting for two separate packages being delivered by Hermes last week and kept getting the notification your parcel is out for delivery then there being no sign of it.

Asked By: Hayden Henderson Date: created: Aug 26 2021

Do Hermes contact you before delivery

Answered By: Lawrence Perez Date: created: Aug 28 2021

To find out where it is and when it’ll reach us you’ll need to contact the sender. This means that we’ve received your parcel from your sender. We’ll deliver your parcel within the agreed time, depending on the service chosen by the sender this will be; next day, 48 hours or 3 to 5 days.

Asked By: Keith Roberts Date: created: Jan 30 2021

Can Hermes pick up my parcel

Answered By: Devin Garcia Date: created: Jan 31 2021

You can drop off your parcels at your nearest drop off location or your friendly local courier can collect them from you.

Asked By: Mason Rivera Date: created: Jul 11 2021

What happens if Hermes Cannot deliver after 3

Answered By: Miguel Clark Date: created: Jul 11 2021

If we are unable to deliver your Parcel to the Address, we will make two further attempts to deliver it (the “Further Attempts”). If we’re still unable to deliver your Parcel, we will return it to the sender’s address provided by you with the Parcel.

Asked By: Donald Jenkins Date: created: Aug 17 2021

How do I complain about Hermes UK

Answered By: Lewis Jones Date: created: Aug 18 2021

HERMES COMPLAINTS Give the company’s customer service representatives a call at 0330 333 6556 or send them an email at hermessupport@myhermes.co.uk. They will typically address the complaint within the same working day.

Asked By: Robert Cook Date: created: Aug 26 2021

How do I track a parcel from Hermes

Answered By: Benjamin Robinson Date: created: Aug 26 2021

You can track your returned parcel by following the tracking link that you’ll see in the email confirming your return. But if you didn’t receive or can’t find this email, no problem – just use your ParcelShop receipt number or your 16-digit tracking number here.

Asked By: Alan Alexander Date: created: Aug 14 2021

How do I speak to a human at Hermes 2020

Answered By: Jaden Rogers Date: created: Aug 14 2021

We have a dedicated phone line to our UK contact centre for customers sending parcels via Hermes: 0330 808 5456. Lines are open 8.30am-4pm Monday to Friday and 8.30am-2pm Saturday.

Asked By: Brandon Butler Date: created: Dec 05 2021

Is Hermes the worst delivery company

Answered By: Ralph Perry Date: created: Dec 08 2021

For in the latest independent survey I’ve seen (of 9,000 users), out of all the nationwide delivery firms in the UK, Hermes came 14th out of the 17 ‘best and worst’ listed.

Asked By: Logan Gonzales Date: created: Jan 05 2021

How do I get a refund from Hermes

Answered By: Jayden Gonzales Date: created: Jan 06 2021

You can cancel your order before 10pm on the day you made the booking. The refund will be back in your account in 3 to 5 working days. If you need to cancel your order after 10pm on the day you booked, you can get help to complete your refund from our customer service team.

Asked By: Morgan Bryant Date: created: Mar 28 2021

Does Hermes give you a time slot

Answered By: Angel Bryant Date: created: Mar 30 2021

Just book before 10pm and a courier will collect your parcel the next day, between 8am and 8pm – you’ll receive a 2-hour time slot on the day.

Asked By: Patrick Cooper Date: created: Jan 12 2021

When Hermes says on its way

Answered By: Miles Baker Date: created: Jan 12 2021

When your parcel is on its way back to the retailer you’ll see the message ‘On its way back to the retailer’ as your final tracking point. From this point, you’ll know that we’ve handed your parcel back to your retailer, they’ll notify you either when they receive the parcel, or when the refund is complete.

Asked By: Connor Hayes Date: created: Aug 22 2020

Can I track my parcel without tracking number

Answered By: Simon Ross Date: created: Aug 25 2020

Can I track a parcel without a tracking number? … You can only track an item if you’ve bought a service that includes a tracking or reference number. If not, you can’t use proof of postage to track your item.

Asked By: Caleb Griffin Date: created: Sep 29 2021

Does Hermes have live chat

Answered By: Jackson Bryant Date: created: Oct 01 2021

Domestic – UK to UK If you have a question regarding a domestic order, you’ll need to speak to our specialised team. They are available on live chat 8am – 6pm Monday to Saturday.

Asked By: Owen Jackson Date: created: Dec 16 2020

What time do Hermes deliver till

Answered By: Charles Rodriguez Date: created: Dec 19 2020

What are myHermes’ delivery times? Collections and deliveries are made by myHermes between 8am and 8pm, Monday to Saturday.

Asked By: Isaiah Henderson Date: created: Dec 02 2020

How do I speak to a real person at Hermes

Answered By: Jesse Mitchell Date: created: Dec 02 2020

Calling Hermes. Reach customer service by calling 0330 808 5456. Follow the automated menu system and enter any account or parcel information. Once you get to speak with a customer service representative, you may need to present your package’s tracking number and your Hermes account details to verify your identity.

Asked By: Mason Peterson Date: created: Feb 20 2021

What happens if Hermes lost my parcel

Answered By: Abraham Cox Date: created: Feb 23 2021

The quickest way for you to make a claim is to contact our dedicated Customer Services Team who will carry out a thorough investigation. Your enquiry should be made by the person who sent the parcel to ensure we can deal with it as effectively as possible.

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